Process Improvement

Problem identification

No form of documentation or communication between key stakeholders and design team which was causing friction between the groups.

JIRA Process Implementation

Solution

I worked closely with product and engineering to determine the best form of communication where everyone would have line of sight throughout the design process. By implementing a new process in JIRA, I enabled my teams to work more efficiently and communication was much simpler. This process was so successful for my team, it has been implemented in other areas of the company.

Design specific epics

To implement a proper process, I begin by creating an Epic specifically for the design team. This will hold all the design stories for a specific project as well as scope docs and any one-pagers pertaining to the project.

design stories

Within the larger design epic, design stories hold key deliverables for the project as well as all the HLRs and documents required for successful design of:

• Use Cases

• Wireframes

• Visual Design

• Content

single source of communication

To maintain proper communication, all feedback and approvals are collected as comments within the specific ticket they align to. This helps keep an audit trail of design or business decisions that could affect the outcome.