readyConnect

Problem Statement

Our users have many options when it comes to help. We have a robust Community where users have discussions and ask questions, a huge library of documentation and training materials, and support reps ready to answer any questions. But these great offerings aren’t connected and located in different locations. Many times, our users would grow frustrated with having to leave their work to get help.

readyConnect Panel

Solution

We introduced a contextual based panel that pushed the page content rather than overlay and block important information. This allows our users to refer to the panel and continue working. The panel consists of three section, My Topics, Helpful Links, and Live Chat.

my topics

With targeted role based topics, we can enrich the user experience by delivering relevant information to the users who need it most.

My Topics can be found in the panel or on related domain dashboards throughout the product. With topics ranging from COVID-19 preparedness to Quarter End Payroll, admins can easily communicate important information with specific users.

helpful links

We bring support to you with contextual support documentation and community discussion links so you don’t have to leave the product to find help.

Helpful links will update within the panel as the user navigates the product to deliver page specific content. With a powerful search inside the panel, users can view community discussions and documentation without leaving the product.

live support chat

Gone are the days of having to leave the product, open a support case. Now users can connect with a rep to get the help they need in the moment.

Support reps can immediately fix problems for users, view their screen, and even take control. This creates a seamless support experience for our users.

award winning solution

2020 Gold Stevie Award Winner - Kronos [ UKG ] Prioritizes Proactive and Continuous Product Innovation to Personalize the Customer Experience